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Vitrine FAQs

Can I see the products in person?

Of course,

You can visit Vitrine branches in Nasr City, New Cairo, Sheikh Zayed, and Alexandria, and see samples of the products to check the quality and choose the material and color that suits you, because not all products are fully displayed inside the branches.

Is Vitrine only available online?

No,
Vitrine has branches inside Egypt in addition to the online store, so you can choose the most suitable way for you to shop.

Can I customize the product?

Yes,
we offer customization on many products. You can choose:

- Colors
- Materials
- Sizes
- Some design details.

This depends on the type of product and the possibility of modifying it.

Is there an installment plan available?

Yes,
we offer various installment plans, with the possibility of taking advantage of installment offers with no down payment, no interest, and no administrative fees for up to 12 months.

How much does shipping cost?

Shipping is free to all governorates up to the third floor.

Any additional costs will be coordinated through customer service immediately after the order is placed.

How long does delivery take?

The delivery time is clearly stated on each product page on the website.

Are exchanges or returns available?

Yes,
exchanges and returns are available according to company policy.

You can find full details on our Exchange and Return Policy page: Exchange and Return Policy

Are the products under warranty?

Yes,
all products have a warranty according to the type of product, and the warranty period is explained on each product page.

How do I contact customer service?

You can contact the Vitrine team through:

- WhatsApp
- Customer service number
- Facebook
- Or through the contact page on the website.

Our team is ready to help you at any time.