Refund policy

Return and Exchange Policy at Vitrine

General Conditions

• All products are eligible for return if they have manufacturing defects that affect their functionality, reduce the agreed specifications, or contain broken parts or material issues.

• Products can be returned and exchanged within 14 days of receipt.

• To initiate a return, contact us at 01120210077 or via WhatsApp, and send photos or videos showing the defect.

Reasons for Return

• Incorrect colors

• Incorrect sizes

• Incorrect materials

• Incorrect dimensions

• Defective product

Custom-Made Products

• Custom-made products (such as specific shapes, colors, and sizes) are not eligible for return if the customer changes their mind.

• Ready-made products can be returned or exchanged within 14 days of receipt, provided they are in their original condition and complete with all accessories.

Shipping Fees

• In the case of a manufacturing defect or discrepancy in specifications, the full amount including shipping is refunded.

• If there is no defect, the customer bears the shipping cost when returning the product.

Verification and Refund

• All return requests are verified by our specialized team to confirm eligibility.

• Refunds are processed within 3 working days.

• Refunds are made via bank transfer, wallet, or credit card. Vitrine does not offer cash refunds.

Refusing to Accept the Product

• You can refuse to accept the product if there is visible damage, missing items, or any manufacturing defects.

• If the refusal is due to customer-specific reasons, the customer bears the shipping cost, which is determined by Vitrine's support team.