Return and Exchange policy
Return and Exchange Policy at Vitrine
General Conditions
- All products are eligible for return if they have manufacturing defects that affect their functionality, reduce the agreed specifications, or contain broken parts or material issues.
- Products can be returned and exchanged within 14 days of receipt.
- To initiate a return, contact us at 01120210077 or via WhatsApp, and send photos or videos showing the defect.
Reasons for Return
- Incorrect colors
- Incorrect sizes
- Incorrect materials
- Incorrect dimensions
- Defective product
Custom-Made Products
- Custom-made products (such as specific shapes, colors, and sizes) are not eligible for return if the customer changes their mind.
- Ready-made products can be returned or exchanged within 14 days of receipt, provided they are in their original condition and complete with all accessories.
Shipping Fees
- In the case of a manufacturing defect or discrepancy in specifications, the full amount including shipping is refunded.
- If there is no defect, the customer bears the shipping cost when returning the product.
Verification and Refund
- All return requests are verified by our specialized team to confirm eligibility.
- Refunds are processed within 14 working days.
- Refunds are made via bank transfer, wallet, or credit card. Vitrine does not offer cash refunds.
Refusing to Accept the Product
- You can refuse to accept the product if there is visible damage, missing items, or any manufacturing defects.
- If the refusal is due to customer-specific reasons, the customer bears the shipping cost, which is determined by Vitrine's support team.
